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Troubleshooting grid

 

Use this troubleshooting grid to identify the probem and possible solution.


Problem in BLACK. Solution in RED.
Outside Weather Instrument Weather Console (Vantage Pro 2) Weather Computer (Macintosh) Internet or school network Software

Console readout says "Low battery on station 1."

The weather station outside needs electric power to transmit wirelessly to the console inside.

The weather instrument outside gets power from a solar electric cell, a power-storing capacitor, and a battery. During daylight the solar electric cell provides power for transmitting and charges the capacitor. At night, the capacitor provides power until it is expended, then the battery kicks in.

Replace the 3-volt lithium battery. Panasonic brand CR123A or equivalent.        
Console readout says "Low battery on console."   Replace the three "C" cell batteries in the console. Keep the console plugged in while you do this to prevent damage to the console's memory chip.      
  Replace the weather instrument 3-volt lithium battery.

The console reads "---" dashes in place of outside temperature.

Confirm the console is in a good location to wirelessly receive transmissions from the outside instrument.

     
No data packets received (absolutely none in the past 24 hours or the past 5 days). Probably not the cause. Probably not the cause. Computer may be turned off. Restart the computer.

The computer's Internet cable may be unplugged/missing. Check the cable. Confirm the Internet works by opening a web page. If not, check with BSSD tech help.

Software may have been deleted or corrupted. Click on WeatherLink in the dock to confirm it runs.

Some data packets received in the past 24 hours or the past 5 days.

See note to read Date and Time.

Probably not the cause. Cable between the console and the computer may be loose. Check the USB cable. Computer may have been shut down sometime overnight. Restart the computer. Possible intermittent Internet. Confirm the Internet works by opening a web page. If not, check with BSSD tech help. Probably not the cause.
Identical data packets sent to CWOP over the past several days.     WeatherLink software is not updating the data file that holds the current data. Quit and restart WeatherLink. Shutdown and restart the computer.    
All data packets received, but end with all zeros like this: 000g000t000p000r000h0b00000.DVS See above. Possible low battery in the outside weather instrument. Console's USB cable is unplugged or batteries are dead. Cable between the console and the computer may be loose. Check the USB cable, batteries and plug. Probably not the problem. Probably not the problem. Probably not the problem.
           
           

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Date and Time
Raw data packets begin with the date and time in this format: YYYYMMDDHHMMSS.
"YYYY" is the four-digit year. "MM" the month. "DD" the date.
"HH" is 24 hour time in UTC (the time standard UTC replaced Greenwich Mean Time in 1972 ). UTC is not your local time (Alaska Standard Time).
To get Alaska Daylight Time subtract 8 hours from UTC. To get Alaska Standard Time subtract 9 hours from UTC.
"MM" minutes. "SS" seconds.
The clock on your school's weather computer is not used to set the time on weather reports.
CWOP sets the time (UTC) based on when your weather packet arrives.

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This page last updated February 27, 2007