Use this troubleshooting grid to identify the probem and possible solution.
Problem in BLACK. Solution in RED. |
Outside Weather Instrument |
Weather Console (Vantage Pro 2) |
Weather Computer (Macintosh) |
Internet or school network |
Software |
Console readout says "Low battery on station 1."
The weather station outside needs electric power to transmit wirelessly to the console inside.
The weather instrument outside gets power from a solar electric cell, a power-storing capacitor, and a battery. During daylight the solar electric cell provides power for transmitting and charges the capacitor. At night, the capacitor provides power until it is expended, then the battery kicks in. |
Replace the 3-volt lithium battery. Panasonic brand CR123A or equivalent. |
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| Console readout says "Low battery on console." |
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Replace the three "C" cell batteries in the console. Keep the console plugged in while you do this to prevent damage to the console's memory chip. |
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Replace the weather instrument 3-volt lithium battery. |
The console reads "---" dashes in place of outside temperature.
Confirm the console is in a good location to wirelessly receive transmissions from the outside instrument. |
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| No data packets received (absolutely none in the past 24 hours or the past 5 days). |
Probably not the cause. |
Probably not the cause. |
Computer may be turned off. Restart the computer. |
The computer's Internet cable may be unplugged/missing. Check the cable. Confirm the Internet works by opening a web page. If not, check with BSSD tech help. |
Software may have been deleted or corrupted. Click on WeatherLink in the dock to confirm it runs. |
Some data packets received in the past 24 hours or the past 5 days.
See note to read Date and Time. |
Probably not the cause. |
Cable between the console and the computer may be loose. Check the USB cable. |
Computer may have been shut down sometime overnight. Restart the computer. |
Possible intermittent Internet. Confirm the Internet works by opening a web page. If not, check with BSSD tech help. |
Probably not the cause. |
| Identical data packets sent to CWOP over the past several days. |
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WeatherLink software is not updating the data file that holds the current data. Quit and restart WeatherLink. Shutdown and restart the computer. |
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| All data packets received, but end with all zeros like this: 000g000t000p000r000h0b00000.DVS |
See above. Possible low battery in the outside weather instrument. |
Console's USB cable is unplugged or batteries are dead. Cable between the console and the computer may be loose. Check the USB cable, batteries and plug. |
Probably not the problem. |
Probably not the problem. |
Probably not the problem. |
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